In case we can’t connect to the device using NFC, follow a few simple steps to verify that all the necessary conditions for connection are met:

• Check that your phone has NFC and that it is active.
• Check that you have a suitable and up-to-date ConfIT Rejestraotry app!
• If the attempt to connect to the device still results in failure, clear the application data.
• Check the correct twisting of the case along with the proper positioning of the phone on the cover itself.
• If you still can’t read the device, perform a reset of the device by short-circuiting with a thin wire or cable the 2nd and 8th pins located under the simholder socket.

If you don’t know how to perform each step, watch the instructional video, FAQ of PLUM water devices.

If the device is not sending data or has stopped doing so, follow these 8 simple steps to check all device settings:

1. Check the battery level.
2. Check the device settings.
3. Check the correct installation of the case and the case opening sensor.
4. Take care of the CSQ signal strength
5. Check the correctness of the simholder
6. Turn off the stock mode
7. Ensure correct installation of the device.
8. Remove dirt and sources of interference.

If you don’t know how to perform each step, watch the instructional video FAQ of PLUM water devices.

PART I

PART II

In a situation where the device is not configured to count pulses after direct mounting, you should
activate this option:

• read the device and in the menu on the left selecting the tab: “Input configuration”.
• Activate the “Direct mounting” option.
  

  Note that it can only be active when, connector A is off or set for pressure measurement.

If you don’t know how to perform each step, watch the instructional video, FAQ of PLUM water devices.

If the device counts pulses backward, read the device again and in the application ConfIT!

1. From the “Configuration” tab, check its correctness.
2. If the configuration is correct, it may indicate a swapped polarity in the transmitter wire relative to the device.
3. Refer to the technical documentation to locate the DI1 and GND signal and swap the order of these wires in the plug

If you don’t know how to perform each step, watch the instructional video, FAQ of PLUM water devices.

If the device does not measure pressure, you should:

• Read the device and in the left menu configuration in the Connector A or B tab, check that one of them is set to: “Pressure measurement”.
• If the configuration is correct, the sensor or connector on the recorder may have been damaged.
• To check, connect the sensor to another device and see if it works properly.

If you don’t know how to perform each step, watch the instructional video, FAQ of PLUM water devices.

If there are situations in which the recorder counts too many or too few pulses, you should:

• read the device
• in the basic configuration, check the pulse weight and its correct setting against the pulse weight on the water meter.

If you don’t know how to perform each step, watch the instructional video, FAQ of PLUM water devices.